People will look all sorts of places and do all sorts of things to better their customer service. Attending workshops, launching new initiatives, holding meetings and so on. Sure, trying all this new stuff can help, but it could potentially be complicating what you have and what you already know.
Much like an easy to follow newsletter, simplicity is key. Before you go venturing into the new this and complicated that, take some time to simplify what it is you do. Customers don’t usually like to jump through hoops when they don’t have to, so why would you as their service provider?
There are two simple questions you have to ask yourself when it comes to your service.
- What do the customers want?
- How are we making them feel?
By giving the people what they want and making them feel good about it, you are in the business of good customer service. It’s easy to think that constant investments, new training and new ideas are going to shake everything up… But if you lose sight of what you have in its simplest form, you could just be complicating things for you and your customers.
-Noah, Training Associate
Check out this video to see what we mean, keeping it simple in this instance probably isn’t what you would expect!