I have the extraordinary privilege to interview leaders who are making a difference in our world – in our workplaces, as I research the impact of kindness. When I asked Fiona Peacefull, Director of People Services at Niagara Health, who...
People will look all sorts of places and do all sorts of things to better their customer service. Attending workshops, launching new initiatives, holding meetings and so on. Sure, trying all this new stuff can help, but it could potentially...
From your earliest school days, you were likely taught that a good story has a beginning, middle and end. Without getting too caught up in the details, consider yourself an author: you’re writing the story of your customers experience. As...
What act of kindness makes you the happiest? Is it an doing something for someone that is close to us, like family and friends; towards a stranger or an acquaintance; to ourselves or an act of kindness that we...