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Laurie Flasko, CSP, CEC

customer service trainer

905-357-2345
lflasko@laurieflasko.com
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Kindness Advantage

Dare to be Kind with Rosita Hall

Rosita Hall is a Speaker, Coach & Canadian best-selling author and a force to be reckoned with! She speaks on the impact of kindness to leadership and important things to remember during this turbulent time.  Rosita is the recipient of...

Creating a wave of Coffee Kindness with Hope Bagozzi, CMO, Tim Hortons

Hope Bagozzi, CMO of Tim Hortons Canada is one of the kindest leaders I know. She shares the importance of compassion and kindness in leadership. Click here to view the entire video For more information about Dare to be Kind...

The Value of Kindness with Fiona Peacefull, Director of People Service at Niagara Health

I have the extraordinary privilege to interview leaders who are making a difference in our world – in our workplaces, as I research the impact of kindness. Today I spoke with one of the kindest leaders I know, Fiona Peacefull....

The Kindest Leader with Dr. Robin Williams

I have the extraordinary privilege to interview leaders who are making a difference in our world – in our workplaces, as I research the impact of kindness. When I asked Fiona Peacefull, Director of People Services at Niagara Health, who...

customer service / customer experience

The “Keep It Simple” Service

People will look all sorts of places and do all sorts of things to better their customer service. Attending workshops, launching new initiatives, holding meetings and so on. Sure, trying all this new stuff can help, but it could potentially...

Telling Your Customer’s Story

From your earliest school days, you were likely taught that a good story has a beginning, middle and end. Without getting too caught up in the details, consider yourself an author: you’re writing the story of your customers experience. As...

The Journal of Social Psychology has news on kindness

What act of kindness makes you the happiest?   Is it an doing something for someone that is close to us, like family and friends; towards a stranger or an acquaintance; to ourselves or an act of kindness that we...

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Laurie Flasko
8311 Vegter Crt
Niagara Falls, ON Canada
L2H 3M1
lflasko@laurieflasko.com
905-357-2345

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