"Laurie is a dynamic and engaging facilitator who has the ability to make participants feel comfortable and at ease, leading to a greater level of learning transfer. We have had Laurie develop several customized training programs for our Four Diamond, Five Star property in the past, including leadership, customer service, health & safety and interview training. We find that the content of Laurie's training programs are consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process."
Ameer Wakil, Chief Operating Officer, White Oaks Conference Resort and Spa
“The Town of Fort Erie was re-energized by Laurie’s “Our Focus … Our Customer” training. As a result of her mystery shopping and staff survey, we found we did transactional business really well but it was the “human” side we needed help with, and she brought out the best in all of us. Beginning with the design of the program with the senior leadership team right through to the interactive learning with our entire organization, Laurie’s customized training left us all wanting more.”
Tom Kuchyt, CAO, Town of Fort Erie
"At the Americana Resort we are host to a variety of guests and it is paramount to us that each of our guests feel like they are part of our family. We retained the services of Laurie Flasko and Associates to assist us in our efforts to raise our customer service to the next level. Laurie took the time to familiarize herself with our business and design a customized program for us that included leadership and customer service training as well as team building exercises. We were impressed with Laurie’s ability to conduct each session with the same level of passion and enthusiasm. Her realistic and down to earth approach to customer service made the content she delivered easily relatable to all participants. Laurie is a dynamic and engaging speaker who has provided our team with valuable tools that will allow them to grow both personally and professionally while delivering a higher level of service to our guests.
We continue to be appreciative of the ongoing follow up and support she provides to our team and look forward to our ongoing relationship. We would not hesitate to recommend Laurie’s services to any organization looking to strengthen their team."
James DiBellonia, Managing Partner, Americana Conference Resort & Spa
“I want to thank Laurie for all the amazing training we have had over the last month or so. She has taken us from being really good to great. All of our staff here bought into “wowing” people and all I can say about Laurie is WOW. Thank you so much.”
Tom Vanderlip, General Manager, PGA of Canada Executive Professional, Peninsula Lakes Golf Club
“Many commented that it was by far the best and most productive team building exercise they had ever experienced.”
Carol A. Benoit, Manager, Citizenship and Immigration Canada
“We hired Laurie this year to do our annual team finance event and we are thrilled with the result... I’m hearing positive things, how much fun everybody had, how interactive it was, the team spirit and just the happiness that is going around is absolutely incredible. Laurie has been an amazing person to work with and was able to pull everything together in a really short time frame for us and think outside of the box. We came to her with an idea and she just completely went with it and just above and beyond all of our expectations.”
Sheri Morin, Executive Assistant to VP & CFO, Henry Schein Canada Inc.
I just finished with Laurie at the kindness advantage. When you hear the Kindness Advantage you might think this is going to be flaky. I was pleasantly surprised... Laurie really hammered home not just some airy fairy concept but this notion that when we engage in kindness it does affect your bottom line, it affects the culture corporately and the culture at large. I found it really informative and made me thinking about some cool stuff.
Carlo Rapino, Owner, Peterborough Axe Club
“I attended a workshop by Laurie on “Kindness”. It wasn’t your ordinary Customer Service presentation. It blew you away with amazing ways to give back moments of kindness. You left the workshop, wanting to do something nice for someone. I bet a lot of Tim Horton coffees where paid for that day. Laurie is a must hear.”
Lori Dalton, Speakers Bureau
Laurie came to my all staff day to talk about kindness. She is an amazing and inspiring speaker and facilitator. In addition to the excellent content, Laurie also engaged staff in variety of activities and group discussions. Prior to the day Laurie worked with the planning committee to make sure her speaking engagement meets the needs of my staff and aligned with the culture of my division. I highly recommended Laurie!!!!
Julia Roitenberg, Director and Chief Nursing Officer, The Regional Municipality of York
"I have known Laurie for more than five years in her capacity as a trainer and more recently benefited from her leadership coaching. Laurie possesses a strong understanding of the challenges that organizations and people face, especially in times of change. She is able to identify the root cause of challenges that lead to the development of thoughtful and effective people strategies. Laurie inspires trust, teamwork, and commitment. Her credentials speak for themselves and I can attest to the value of her insights and support."
Shelley Parker, Director, Customer Service
Alectra Utilities (formally Horizon Utilities Corporation)
"When I first connected with Laurie I had two issues I needed help with. The first was to tackle some short term goals, and the other was to examine where I thought I would be for the next five years. Laurie helped me with both. Our sessions were planned to fit my schedule and I always went away feeling that it was great use of my time. Laurie made me feel completely comfortable and that our conversations were confidential. I also always felt she had my best interests at heart and made me be accountable to myself."
Carrie Zeffiro, Executive Director
"I have benefited greatly from Executive Coaching sessions with Laurie. She encourages me to be a fearless and ethical leader and to stick to our mission at Project SHARE to advocate and empower marginalized members of our community. I now slow down to speed up and take more time to plan my day. After a session with Laurie, I have the energy I need to be a dedicated member of a great team making a difference in Niagara!"
Diane Corkum, Executive Director
“She is a fantastic facilitator with great energy and really has a passion for the work she does. She is engaging and very genuine in her approach (you can tell that she “walks the talk”). Like no other, she customizes programs to suit the specific needs of the client group. I have worked with many, many facilitators in my career and I have not seen anyone conduct a more extensive needs analysis or customize the program right down to the smallest detail like Laurie has! In the end, she delivered a very interactive workshop that received very positive feedback. I would recommend Laurie, and in fact I have recommended her to many colleagues, in a heartbeat!”
Jennifer Lindley, Manager , Alectra
“This training was engaging, fun, and full of relevant practical application and resources for our team. Laurie’s unique value proposition is to create customized customer service training program based on our objectives and outcomes. She delivered results. Through a needs analysis she understood our business, customers and challenges. Our team went away with a renewed energy and positive attitude focused on team work and creating the customer experience.”
Allison Tyldesley, Director of Waste Management, The Regional Municipality of Niagara
“Hi Laurie, wanted to extend my gratitude for a GREAT 3 sessions with you in developing our leadership and further growth at Walkers. I thoroughly enjoyed the training (as well as the customer service earlier this year!) Wonderful tools, information and resources!”
Jenny Jones, Walker Environmental Group Inc.
“A full day workshop was created for our Customer Service department that was not only tailored to fit, but was engaging throughout. Our employees are still talking about it.”
Jeannie Slade, Brand Manager, Unilock
“Laurie kept us all fully engaged and enthusiastic. She helped me understand that no matter what field you are in, customer service is critical and virtually the same. She inspired me to be a better leader...”
Michele Martin, General Motors of Canada
“Great session. Teamwork leads to success when it is embraced, nourished and allowed to grow to its full potential. Looking forward to being part of this developing teams ride to success.”
Les A. Lawson, CMA, Chief Financial Officer, Nunatsiavut Group Of Companies
"The feedback I have received thus far is nothing short of outstanding!!! "
Dean Hill, Manager, Field Support & Project Management Office, Scotia Private Client Group
"There are some wonderful results after my coaching work with Laurie. As a leader of an organization I have gained or strengthened my leadership skill and renewed the vision of our agency. Working on communication has given me more clarity, more confidence and assistance in what I have to offer within the agency and while reaching some of my personal goals as well. You will not be disappointed with these coaching skills if you were to participate in coaching with Laurie Flasko. She is committed to helping you reach your goals in a truly meaningful way and as you try new approaches. In dealing with your professional skills, you will surely gain much more from a managing perspective. You will learn more about yourself and make changes that others may acknowledge before you do. "
Ken MacKenzie, Executive Director
ARID Group Homes
"Laurie designed and delivered an outstanding program for our team. She focused on team building, change management and the strengths of each team member. Her style of presentation was extremely effective and engaging throughout the entire day. Many commented that it was by far the best and most productive team building exercise they had ever experienced."
Taylor Glover, Walker Environmental Group Inc.
"Laurie is an experienced, kind, caring coach. Her coaching style and vast leadership experience helped me develop my leadership skills. her insight into personal growth and envelopment opened doors for me that I couldn't see without her help. I'd highly recommend Laurie as a professional coach to anyone seeking to move forward in their professional career."
Nicole Beauregard, Health Care Leader
“The weekend leadership team building session was an amazing experience. The obvious benefits of creating a more functional team notwithstanding, it was also a very effective exercise offering critical insights into yourself and your colleagues. I came away with a much better understanding of how a team should function and as importantly, what motivates individual team members. A very enlightening weekend!”
Geoff Goodyear, President/CEO
Universal Helicopters Newfoundland and Labrador LP
"Laurie Flasko gets my highest recommendation without any hesitation as an executive coach and mentor. I have had the honor of knowing Laurie for over ten years and I have gained respect and admiration for her. She has the ability to recognize and understand both business and personal items and help guide focus and attention where needed.
I found her guidance, suggestions and observations to be thought provoking and insightful. Laurie is masterful at guiding self-realization and improvement and has helped make me a better leader and person. Thank you Laurie."
Kevin Stone, Chief Operating Officer
Doyle Security Systems, Inc.
“We have an awesome reception team at WIN Health Solutions and we wanted to refine their customer service skills. We were very fortunate to have trained with Laurie Flasko many years ago and Laurie's passion for teaching and inspiring people to care and do their best in the workplace really created a lasting impression. Our team members enjoyed Laurie’s training session as she was engaging, delivered concise guidance, useful strategies, and all while maintaining her warmth, kindness infused teaching and playful energy. In discussing how our team found Laurie’s training, they all said it was exceptional! They felt they made great progress, learned many new things and the experience was fun. I would absolutely recommend Laurie Flasko to any small business looking to work on customer service, team building, creating a positive work culture.”
Laura Imola, Owner, WIN