Meet Laurie
Empowering people and business to achieve outstanding results
“I foster cultures that empower employees and create client advocates” Laurie Flasko
What I’ve learned and what keeps me fired up
- Empowering every employee to make a positive connection with customers at every touch-point makes a powerful and lasting impression.
- Kindness is a competitive business advantage. Implementing simple strategies creates a great culture and is a profitable investment.
- Creating personalized and tailored training programs for your organization will help you exceed your customer satisfaction and key performance indicators.
Professional Background
Laurie Flasko, Founder and CEO of Laurie Flasko & Associates, Inc., is a sought-after keynote speaker, trainer, professional coach, and an expert in customer service. She has over 20 years of experience in the fields of customized training, customer service, leadership development and team building.
Laurie began her training career as part of the pre-opening team at Casino Niagara, where she was responsible for training more than twenty-five hundred employees. Later, she was recruited by the Ontario Lottery and Gaming Commission to deliver the pre-opening customer service and leadership training for the racetrack slots and charity casinos.
She is a graduate of Royal Roads Executive Coaching, and is one of only 61 Canadians to receive the Certified Speaker Professional (CSP) Designation through the National Speakers Association (NSA).
Laurie is also a Certified Trainer, Training Designer and Facilitator, and has certifications in Human Resource Management, Lab Profile, DISC, Myers Briggs Type Indicator (Optimizing leadership & team performance), and Personality Dimensions.
A depth of experience at every level
Laurie has worked with a variety of small businesses and Fortune 500 companies, as well as various levels of government. She devotes the same amount of care to bringing each organization to the next competitive level, regardless of size or operation.
Laurie is a Speaker
As an experienced keynote speaker, Laurie focuses on subjects such as The Kindness Advantage, Leaders Who Lead from the Heart, Creating the Customer Experience, Teambuilding, and Reaching Your Full Potential. She has been showcased at various national conferences, meetings, and conventions.
Laurie is an Author
Laurie is the co-author of Bullying Is Not a Game. A Parents’ Survival Guide. The profits from this book are donated to Children’s Mental Health agencies. She has been featured on a variety of media programming including breakfast TV, CBC, Gift of Respect, TVO and was listed as one of 12 People Who Did Great Work for the Common Good in 2014 by Crisis Prevention. Today, Laurie’s focus is on creating kindness in workplaces, homes, and communities.
Case study: White Oaks Conference Resort & Spa
Among her numerous accomplishments, Laurie provided customized training to White Oaks Conference Resort & Spa, which resulted in their ranking as the second-Best Employer in Canada by the Globe & Mail’s "Report on Business" magazine. White Oaks was also named to the Spas of America's prestigious "Top 50 Spas in Canada" list.
Laurie’s two customer service programs, We Get It and We Get It 2, lead to the Ontario Chamber of Commerce nominating White Oaks for a Service Excellence Award. In addition to realizing increased revenues, White Oaks continues to receive numerous service awards and public recognition, and consistently achieves outstanding member/customer experience scores.
Questions for You to Consider
Is your team truly optimized?
Are you offering a service that is differentiated from your competitors?
Are your customers brand advocates?
If you are ready to drive your business results reach out today by emailing lflasko@laurieflasko.com or call us at 905-357-2345.