Customer service excellence is not a luxury:
it is a business necessity!
Brand Loyalty Starts with Outstanding Customer Service!
Done strategically, you can position your organization for increased profits and long-term success. We have a variety of programs to improve the skills of front line employees, managers, and teams:
We specialize in creating customized programs for your team!
Expertise That Will Help Set You Apart
Customized programs to meet your organizations needs are a key aspect of sustainability and results. We take “customized” training a step further. Our onsite business analysis, which is unrivaled in the training industry, uses a variety of methods whereby we determine your team’s current performance level and tailor our training to elevate them to the next level.
Our unique, industry-leading approach means we’ll get to know your company by performing an in-depth, on-site business analysis. Depending on your situation, we’ll use a variety of different methods, such as …
…to determine your team’s current performance levels.
Then we will tailor our training to elevate your team to the extraordinary level your customers will enjoy and come to expect.
Recognition of Laurie's Work
White Oaks named to the Spas of America’s prestigious Top 50 Spas in Canada list. Laurie’s two customer service programs, We Get It and We Get It 2, lead to the Ontario Chamber of Commerce nomination for a Service Excellence Award. In addition to realizing increased revenues, her client continues to receive numerous service awards and public recognition, and consistently achieves measurable outstanding member/customer experience scores.
To get details about our list of customer service training programs, contact us today by emailing email@example.com or call us at 905-357-2345.