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Custom Training, Facilitation
& Workshops

Laurie Flasko & Associates Inc. brings a unique perspective to the training industry. Our customer commitment is based on individualized program design developed through assessing your training needs and then designing a program that integrates your current business issues and organizational needs.

All materials, including case studies and examples, are reflective of your organization. Activities range from facilitated discussions to group activities to exciting challenges addressing a variety of learning styles. Our presentations are fun and interactive ensuring a comfortable learning and sharing environment for the participants.

5 Dysfunctions of a Team More
"Teamwork remains the ultimate competitive advantage both because it is so powerful and so rare." Patrick Lencioni

This workshop is based on the simple, proven model for team development described in The Five Dysfunctions of a Team by Patrick Lencioni. It is built around the same exercises that Fortune 500 teams have experienced and found useful.

The 5 dysfunctions of a team workshop guides your team through a series of powerful exercises that help team members improve in each of the five key fundamentals: trust, conflict, commitment, accountability and results. Your team will make a lot of progress in a short amount of time. This practical process will provide your team with information and strategies they can put to use immediately and apply on an ongoing basis.

Attitude Alert More
Studies on emotional contagion have shown that when positive emotions are displayed, there is improved cooperation, decreased conflict, and increased perceived task performance. Imagine the impact this can have on your team and your customer satisfaction? Stress has become a mainstay in our workplaces and causes havoc on performance, sick leaves, morale and so much more. Stress and attitude walk hand in hand – dealing with the way we think about stress and the way we can proactively deal with it can actually make us healthier.

During this workshop theoretical implications and practical ramifications of attitude are examined. Using concept and theories from neuroscience and some of the latest research on emotional intelligence, stress, happiness, kindness and gratitude etc., participants will examine how our beliefs affect our thoughts, which affects our behaviours and ultimately our behaviours impact our results. All of this can have a profound effect on work performance and personal life. This interactive workshop will provide an opportunity for learning and sharing lots of tips and strategies to a healthy positive attitude. Get ready for an Attitude Alert!

The Business of Kindness More
According to research from Berkley, the saying "Nice guys finish last" is actually false. More and more evidence has pointed to the fact that "Nice Guys" are finishing first in leadership, workplaces, and in the household. It is no longer enough to expect our businesses to be kind, as we need to take action in order to make these sustainable changes. When workplaces inhibit kindness, stress is decreased, productivity is increased, and morale is improved. Understanding the science behind empathy and kindness can move your workplace to making dramatic changes and improvements.

Celebrating Strengths More
Turn your organization into a high performance team! Utilizing personality theory (Myers Briggs Type indicator and or Personality Dimensions) we gain a deeper understanding into our own strengths, characteristics, and values which will assist in enhancing interpersonal skills, leadership skills, communication, customer service and improved working environments. Team members will learn about their own personality types as well as their teams through interactive exercises, discussion and self-reflection. This program can be a stand alone or used as an introduction to any of the other teambuilding programs.
  • Become a Powerful Communicator! Learn ways to communicate more effectively
  • Discover...Preferences for interacting with each other. Get the best ideas and input from all of your team
  • Develop ways to enhance relationships with team members and customers
  • Learn to work more effectively with your team


Coaching for Success More
Coaching is about bringing out the best in people. This workshop focuses on practical skills that will help you to create a motivating environment for your employees. Exercises centre on how you can set your employees up for success, and what you can do to help them reach their professional and personal goals. You will learn:
  • Straight-forward processes for coaching for peak performance
  • Coaching to eliminate performance problems
  • How to make your performance discussions more productive
  • Techniques and power words and phrases along with “Trigger” words
  • The art of asking great questions
  • Ways to create a satisfying and productive work environment to promote employee retention, engagement and results


Communicating with Impact and Results More
The ability to influence people is an essential business and life skill for leaders. During this interactive workshop, you will have the opportunity to practice with other leaders to identify language patterns and motivation triggers in others and learn the language to maximize your impact and get results. The Language and Behavior Profile (LAB Profile®) is a method of thinking about people and groups, which allows us to notice and respond with just the right Influencing Language. It’s tailored to each situation and structured to allow us to understand:
  • how people get motivated,
  • how they process information, and
  • how they make decisions

Every day, in every situation, people communicate through their own thinking and motivation patterns. As humans, we respond immediately when someone "speaks our language". This session is great for leadership or sales professionals. During this session, participants will learn to identify a pattern of communication and adjust to that pattern in order to establish a deep level of rapport and communicate effectively.

Creating the Customer Experience More
In today’s competitive market, there is a definite need for consistency in delivering superlative, memorable service standards that differentiate your brand from your competition. There is no doubt that a company committed to continuous self improvement and exceptional customer service is dependant upon a leadership group who will inspire and encourage their employees to be personally motivated to being the best. We believe it is essential for your team members to be knowledgeable and fully trained in how to create a culture of service excellence within the organization. Click here for a complete list of customer service training programs.

Dealing with Conflict More
All great relationships require productive conflict in order to grow. Unfortunately, conflict is often avoided because it has been seen or used in an ineffective, damaging and unproductive manner. Conflict is inevitable and when done well conflict can increase possibilities, improve results, commitment and on-going collaborative relationships. Utilizing the work of Alexander Hiam you will learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.
  • learn your dominant and secondary conflict style
  • become more flexible in regards to conflict and learn to collaborate toward a solution in most situations
  • Identify strategies to improve trust, relationships and collaborative working style

Emotional Intelligence More
Emotional intelligence is the ability to identify and manage your own emotions, as well as the emotions of others. You may have heard of the saying “Managers are hired for their technical abilities, but fired because they can’t get along with people" or “You can teach someone how to do their job but you can’t teach someone how to have a great attitude.” Many of these are symptoms that relate to an individual's emotional intelligence. This workshop will help you develop an ability to work effectively with others and will allow you to come away with strategies to enhance your own emotional intelligence.

Keeping the Good Ones: Engage, Praise and Recognize More
Nearly every study, survey or book on the topic of recognizing & motivating staff will confirm that when employees are asked what they value at work, financial compensation ranks 4th, 5th and even 6th on their lists. Things like appreciation, recognition and feeling ‘in on things’ ranked highest because they made employees feel connected to their workplace and their leaders. This session focuses on providing management with the tools and skills needed to make a connection with each person on their team in order to discover their individual needs and keep them on board.

Leadership Development More
In today’s competitive market, there is a definite need for consistency in delivering superlative, memorable service standards that differentiate your brand from your competition. In any business the cultural direction and foundation starts at the top. There is no doubt that a company committed to continuous self-improvement and exceptional customer service is dependent upon a leadership group who will inspire and encourage their employees to be personally motivated to be the best. Using Harvard Business School Loyalty Profit Chain Model, we help to transform, challenge, and develop leadership roles. Benefits of investing in leadership develop include:
  • Increased performance and personal effectiveness of leaders
  • Increased morale of staff
  • Improved teamwork
  • Sustaining the Customer Service program and culture
  • Increase customer satisfaction, loyalty and advocacy

Topics may include: Professional Leadership Development ~ Reaching your Highest Potential, Understanding Personalities using Myers Briggs Type Indicator or Personality Dimensions, Effective Communication, Managing Change and Transition, Coaching for Results, Team Engagement, Emotional Intelligence, Managing Conflict, Setting Goals, Building Collaborative Relationships etc…

Rise to your Highest Potential More
In every facet of our lives, there exists the opportunity to be more self-aware and to strive for greater personal effectiveness. Participants will learn to develop leadership skills and push personal boundaries, building on strengths, passion and determination, while taking a proactive approach to overcoming obstacles. This workshop involves a combination of self-reflection and group discussion, which allows you to develop your individual plan for success. Topics will include: leading from the heart; powering up your passion, focus and attitude; identifying blind spots and developing learning plans; and resiliency strategies in order to persevere – all contributing to a greater sense of confidence.

Professional Presentations More
  • Are you afraid your presentations are dull and boring?
  • Do you want to have more confidence speaking in front of a group?
  • Are your visuals putting your audience to sleep?
  • Do you gulp with fear?

Presentation and speaking skills are a vital component involved in leadership, business, sales, training, and generally feeling comfortable speaking to a group of people. Developing the confidence and capability to give good presentations will allow you to create an impactful message to achieve your desired results. In this workshop, you will receive practical strategies and practice in a comfortable and fun environment. Learn tips and techniques for successfully delivering presentations including preparation, ways to make an emotional connection, guidelines on visuals, and of course presentation skills.

Storytelling for Leaders - Coming Soon More
Call us now if you are interested.

Team Building More
At Laurie Flasko & Associates Inc, it is our belief that a productive and cohesive Team is vital to the success of any organization. Our philosophy of GOING ALL IN permeates our workshop approach and is the spirit we foster amongst your Team. Whether you require small, intimate workshops designed to maximize performance, or desire a large-scale group activity/morale building event, we can offer solutions. Utilizing experiential, interactive exercises and challenges we will tailor a program unique to the needs of your Team as well as your current industry. (See more about our team building programs. Click here for more details.

Tool Box for Trainers More
In this highly interactive and experiential session, Laurie shares her best tips and tools to make your training fun, memorable, and effective. Founded in the research of neuroscience, the theory of adult education and experiential learning, you will learn 101 ways to engage your participants from the start to long after the session has finished. Learn to: introduce, reinforce, review, measure - learn games, tricks, jolt of energy, storytelling, debriefs, reflections and more... This is a value driven session!


Most of the training sessions above are one to two days in length however some can be restructured to half-day modules. All workshops can be combined and customized to meet your business needs. We would be happy to discuss all of your training and development needs.

For more information about these or any other training course or workshops, please contact Laurie Flasko & Associates Inc. at 905-357-2345 or lflasko@laurieflasko.com.



training contact button
She took the time to understand our company and then used that understanding to personalize the program for us.
John Doyle
President and Chief Executive Officer
Doyle Security

We have had Laurie develop several customized training programs... We find that the content of Laurie's training programs are consistently meaningful and relevant leading participants to an increased degree of involvement in the entire training process.
Ameer Wakil
Chief Operating Officer
White Oaks Conference Resort & Spa
Laurie took the time to learn about the needs of our club and incorporated that into her training program. She created a great environment for learning and provided follow up and support to ensure the training was successful.
Dave Fox CCM
General Manager
The Oakville Golf Club
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• Customized Training • Creating the Customer Experience
• Team Building • Leadership Development
• Key Note Speaking • Business and Life Coaching