“Empowering people and business to achieve outstanding results”
“I’m passionate about helping companies produce outstanding business results through customer service, teambuilding and building a culture of kindness.” ~Laurie Flasko
What I’ve learned and What Keeps Me Fired Up
- Implementing strategies that focus on creating a great culture is a profitable investment.
- Incorporating kindness, appreciation, recognition, and opportunities to be a positive and contributing member of a team excites employees and translates into more satisfied customers and clients.
- Empowering every employee to make a positive emotional connection with customers at every touch-point makes a powerful and lasting impression.
- Creating customized programs for organizations which help them exceed their outcomes and KPI’s.
- Kindness is a competitive business advantage
Laurie Flasko, Founder and CEO of Laurie Flasko & Associates, Inc., is a sought-after keynote speaker, trainer, professional coach, and an expert in customer service. She has over 20 years of experience in the fields of customized training, customer service, leadership development and team building.
She is a graduate of Royal Roads Executive Coaching, and is one of only 61 Canadians to receive the Certified Speaker Professional (CSP) Designation through the National Speakers Association (NSA).
Laurie is also a Certified Trainer, Training Designer and Facilitator, and has certifications in Human Resource Management, Lab Profile, DISC, Myers Briggs Type Indicator (Optimizing leadership & team performance), and Personality Dimensions.
Laurie is a faculty member of LEADERSHIP USA™ which is a membership organization that offers high-quality leadership development education for leaders of our member companies, via a monthly live seminar with world-class instructors, who present on diverse topics. Laurie’s area of expertise for Leadership USA is on coaching and motivating your team for peak performance and results.
A Depth of Experience at Every Level
Laurie has worked with a variety of small businesses and Fortune 500 companies, as well as various levels of government. She devotes the same amount of care to bringing each organization to the next competitive level, regardless of size or operation.
Laurie is a Speaker
"The designation of CSP is one I have worked very hard to attain, and I am so proud to be included in this elite group of talented speakers who are changing the world, one story at a time." Laurie
What’s a CSP?
This is the only earned designation for professional speakers. About 12 percent of the 5,000 + speakers worldwide, who belong to the 13 member associations of the Global Speakers Federation currently hold this professional designation. Speakers who have earned their CSP are recognized as one of the best in their field.
Laurie is an Author
Laurie is the co-author of Bullying Is Not a Game. A Parents’ Survival Guide. The profits from this book are donated to Children’s Mental Health and not for-profit agencies. She has been featured on a variety of media programming including breakfast TV, CBC, Gift of Respect, TVO and was listed as one of 12 People Who Did Great Work for the Common Good in 2014 by Crisis Prevention. Today, Laurie’s focus is on creating kindness in workplaces, homes, and communities.
Laurie Delivers Results
Among her numerous accomplishments, Laurie provided customized training to White Oaks Conference Resort & Spa, which resulted in their ranking as the second-Best Employer in Canada by the Globe & Mail’s "Report on Business" magazine. White Oaks was also named to the Spas of America's prestigious "Top 50 Spas in Canada" list.
Laurie’s two customer service programs, We Get It and We Get It 2, lead to the Ontario Chamber of Commerce nominating White Oaks for a Service Excellence Award. In addition to realizing increased revenues, White Oaks continues to receive numerous service awards and public recognition, and consistently achieves outstanding member/customer experience scores.
Questions for You to Consider
Is your team truly optimized?
Are you offering a service that is differentiated from your competitors?
Are your customers brand advocates?